Question 1

How do I control data retention?

Accepted Answer

Raw telemetry is processed and stored in your own environment, so you set its retention according to your own storage capacity and compliance requirements. Randoli doesn't impose or bill for it. Randoli signal retention covers only the operational signals and insights sent to the Randoli control plane: 7 days on Free and 30 days on paid plans. It doesn't limit how long you keep your raw metrics, logs and traces.

Question 2

Do you charge per user?

Accepted Answer

No. Every plan, including Free, includes unlimited users. Your bill depends only on the capabilities you choose and the vCPU you monitor, never on headcount or data volume.

Question 3

Do you charge extra for AI?

Accepted Answer

No. Observability includes Raiya, our SRE chat agent, and on-demand AI investigations, with no credits and no per-investigation fees. Autonomous SRE Agent (Raiya) adds Raiya acting on its own: automatic investigation of incidents, root cause and impact analysis, scheduled investigations, executable runbooks and automated remediation.

Question 4

Do I need to replace my incident management tool?

Accepted Answer

No. Randoli isn't an incident management platform and doesn't do on-call scheduling or paging. Keep Rootly, incident.io, PagerDuty or whatever you use today: Raiya connects to any tool with an MCP server, so it can investigate, update tickets and post findings where your team already works.

Question 5

Which LLM does Raiya use, and who pays for it?

Accepted Answer

Raiya runs with your own LLM provider credentials, currently AWS Bedrock or Anthropic. Model usage is billed directly by your provider at their rates, and Randoli adds no markup. Support for OpenAI, Google and Azure, and for self-hosted models in air-gapped environments, is coming soon.

Question 6

What counts as a "node" for billing?

Accepted Answer

Randoli bills per node unit, which is 4 vCPU. Only vCPU counts; memory does not. Every node counts as at least 1 unit; above 4 vCPU, nodes are counted proportionally, not rounded up. So a 2 or 4 vCPU node is 1 unit, a 6 vCPU node is 1.5 units and a 16 vCPU node is 4 units. Usage is metered hourly; prices are shown as the approximate monthly equivalent.

Question 7

Do I pay for storage on my own infrastructure?

Accepted Answer

Yes. Raw telemetry stays in your environment, so the compute and storage it uses run on your own infrastructure. The local processing component runs as a lightweight collector in your cluster, with no separate storage backend to manage, and because nothing is shipped out you avoid ingestion fees and data egress.

Question 8

Are there annual or committed-use options?

Accepted Answer

Hourly rates are pay-as-you-go. Volume pricing applies from 100 node units (400 vCPU), and annual commitments are available through Enterprise; contact sales for details.

Question 9

Do you have a startup program?

Accepted Answer

Yes. Eligible early-stage startups get 50% off paid plans. Many startups also fit on Randoli Free, which covers one cluster up to 40 vCPU at $0 with unlimited users. Contact us to apply.

Question 10

Can I buy Randoli through a cloud marketplace?

Accepted Answer

Yes. Randoli is available on AWS Marketplace, Azure Marketplace and GCP Marketplace, so it can be billed through your existing cloud account.

Question 11

What happens when my 30-day trial ends?

Accepted Answer

Keep the capabilities you need on a paid plan, or, if you run a single cluster with up to 40 vCPU, your account moves to Randoli Free. Randoli Free is a plan rather than a permanent free allowance: once you upgrade, all connected clusters become part of the paid account and are billed per node unit for the capabilities you choose, and Randoli signal retention increases from 7 to 30 days. There is no need to reinstall Randoli or migrate your telemetry. If your trial ends with more than Free allows and you don't choose a paid plan, we'll ask you to disconnect the extra clusters to stay within the Free plan.

Question 12

What's different about Enterprise?

Accepted Answer

Enterprise adds volume pricing and commitments, SSO with custom group mapping (Entra ID, Okta Groups), audit logs, and dedicated support. It's for teams that need contractual commitments and tighter identity integration beyond standard per-node-unit billing.

Question 13

Do you support fully on-prem or air-gapped deployment?

Accepted Answer

Yes, as a separately priced Enterprise add-on. Deploying the control plane into the customer's own environment carries infrastructure and support overhead that's distinct from the standard Enterprise plan, so it's priced apart. Support for self-hosted LLMs, so Raiya can run fully air-gapped, is coming soon. Contact Sales for details.

	Randoli Free	Paid
Kubernetes clusters	1	Multiple
Capacity	Up to 40 vCPU	Based on usage
Users	Unlimited	Unlimited
Data volume	No caps	No caps
Raw telemetry	Customer environment	Customer environment
Randoli signal retention*	7 days	30 days
Metrics, logs and traces, full fidelity	✓	✓
Real-time log monitoring	✓	✓
Metric, log and uptime monitors	✓	✓
Alert groups routed to Slack, Teams, email and more	✓	✓
Kubernetes cost visibility	✓	✓
Raiya SRE chat agent	✓	✓
On-demand AI investigations	—	✓
Multi-cluster visibility	—	✓
Cost optimization and chargeback	—	✓
Security posture (CVE, CIS, NSA-CISA, MITRE ATT&CK, SOC 2)	—	✓
Automatic investigation of incidents	—	✓
Executable runbooks and automated remediation	—	✓
SSO	—	✓

$0 ingestion. Predictable pricing.

A 20-node cluster, priced three ways

Estimate your bill

Free vs Paid

Pricing questions

$0 ingestion. Predictable pricing.

Capabilities and pricing

A 20-node cluster, priced three ways

Estimate your bill

Free vs Paid

Pricing questions