Your Consent to Collection, Use and Disclosure
We collect, use and disclose your Personal Information with your consent or as permitted or required by Canadian privacy laws. How we obtain your consent (i.e., the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be expressed or implied, depending on the circumstances and the sensitivity of the Personal Information in question.
If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of that Personal Information as outlined in this Privacy Statement.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the “How to Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Statement.
Personal Information We Collect
The Personal Information we collect is generally in one or more of the following categories.
Products and Services. For individuals located in Canada who use our products and services, we may collect information from you or from your use of our products or services.
We may automatically collect usage data that is identifiable with you when you use our products and services.
We will aggregate and anonymize certain data collected in connection with your use of our products and services, which may be stored and used separately from the data and Personal Information referred to above.
Website. For individuals located in Canada who visit our website located at <https://randoli.ca> or <https://randoli.io> or any of our related websites (collectively, “our website”), we may collect information from you or from your activities on the site
Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit, as well as the region or general location where your device is accessing the internet, and other information about the usage of our website, including a history of the pages you view. This is typically done to recognize your device, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics to enable us in providing better user experience to you in your future visits to this website.
If you enter information through a form such as the “Contact Us” section, we collect your name, business email address, company you represent and details of your inquiry to enable us to respond to a general/business inquiry made by you on behalf of your company.
Other Interactions. For individuals located in Canada who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products or services, who sign-up to receive newsletters or other communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions.
This information may include your name, e-mail address, social media username, and other contact information.
How We Use Your Personal Information
We may use your Personal Information for purposes such as:
providing you with our products and services and supporting your use of our products and services;
contacting you relating to our products and services;
monitoring the usage of our products and services to support their proper functioning and further improvement;
analyzing the needs and activities of our customers to help us better serve them;
generating anonymized, aggregated data to conduct research and analysis related to our business, products and services;
responding to inquiries and other requests;
collecting opinions and comments about our products and services;
developing marketing materials;
providing you with information that we think may interest you, including information about our products and services;
for such purposes, as you may otherwise consent from time to time; and
investigating legal claims.
We may use your Personal Information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable Canadian privacy laws.
We do not use the information we collect to advertise third party products and services or targeted advertising of Company products and services across third party websites or service offerings.
How We Share Your Personal Information
We rely on third party services providers to perform a variety of services on our behalf, such as e-commerce providers, reseller marketplaces that promote or sell our products and services, payment processors, customer relationship management service providers, telephone and technical support providers, hosting, data storage and processing service providers, and research and analytics providers.
If we provide your information to service providers, then we require that the service providers keep your Personal Information secure, and only handle it for limited purposes for which it is provided. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “How to Contact Us” section below.
We may send personal information outside of the country for the purposes listed above, including for process and storage by service providers in connection with such purposes. However, you should note that to the extent that any personal information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. We require our affiliates and service providers to maintain the confidentiality of your personal data and keep your personal data secure. We also require that they only use your personal data for the limited purposes for which it is provided, and that it be disposed of when no longer needed for those purposes. In some circumstances, we may permit our affiliates or service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize our affiliates or service providers to disclose your personal data to unauthorized parties or to use your personal data for their direct marketing purposes.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your Personal Information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your Personal Information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.
Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “How to Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
Retention of Personal Information
We will use, disclose or retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by Canadian privacy laws.
We have implemented physical, organizational, contractual and technological security measures with a view to protecting your Personal Information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your Personal Information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “How to Contact Us” section below.
Accessing and Updating Your Personal Information
We expect you, from time to time, to supply us with updates to your Personal Information, when required.
We will not routinely update your Personal Information, unless such a process is necessary. You may make a written request to review any Personal Information about you that we have collected, used or disclosed, and we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required.
We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.
International Transfer and Storage of Information
Your Personal Information may be stored and processed at our offices in Canada or at the offices of our third party service providers in Canada and the United States. Other jurisdictions may have different data protection rules than Canada. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located. Those laws may require disclosure of your Personal Information to authorities in that country. For written information about our policies and practices regarding service providers outside of Canada, contact our Privacy Information Officer at the email address below.
Third Party Websites and Services
This Privacy Statement does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
How to Contact Us
All comments, questions, concerns or complaints regarding your Personal Information or our privacy practices should be sent to our Privacy Officer as follows:
Attention: Privacy Officer Randoli Inc
First Canadian Place,
100 King Street West, Suite 5700,
Toronto, ON M5X 1C7, Canada